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TCM provides businesses with world-class payment processing and provides the full solution of payment software, hardware, and services. Our solution covers credit card, debit card, gift card, and other types of payment processing to ensure that our customers have access to all the necessary tools to run their businesses smoothly.
We specialize in helping small to large-sized merchants across North America to streamline their payments. We also support software vendors integrate payments into their applications and help organizations create new payment revenue streams by facilitating in-house payments.
At TCM, our goal is to create a future where payments are immediate, global, and frictionless for businesses and consumers alike. We believe that by eliminating barriers and simplifying the payment process, we can enable greater financial empowerment and drive economic growth on a global scale.
At TCM, we’re committed to revolutionizing the payment industry by challenging the status quo and offering a more transparent and cost-effective payment solution. We’re determined to disrupt the traditional credit card processing model by providing complete transparency on our operations. This is making traditional credit card processors nervous: change.
Our radical transparency model is the first of its kind in the industry, and it’s something we believe the payment processing industry desperately needs. We don’t think it’s fair for anyone to pay merchant fees of 2.9% or more and wait days to access their funds.
Our first step in the plan is to build a payment processor with an incredibly low cost structure. That takes innovation, so we need strong corporate culture which is a big focus of ours. We keep costs low with:
We leverage virtual teams and cloud software with a metrics-driven culture to operate our business
We work with the best and lowest cost payment technology providers in the world
We keep customer acquisition costs low through communities, word-of-mouth, and partnerships.
Our low cost structure allows us to pass on the savings to merchants to cut their costs. We are growing on this front, making merchants happy and saving them money every day.
We’ve set it up so even our partners cannot price as low as we do. However, the lifetime value of our customers is just as high as other credit card processors because customers do not leave TCM. It’s crazy to think that the payment industry typically sees 30% customer churn per year. We have low customer churn because we offer fantastic payment processing services and competitors cannot undercut our pricing. This is how we are competing today.
Our second step, which is happening in parallel, will take more time. This is the move to digital currency technology. In time, this will create a drastic drop in the cost for merchants. This is longer term because it changes the behaviour of both consumers and merchants. The world is moving this way and it will make the transfer of money cheap, immediate, and global.
We’re working to build an exceptional company that is loved by our customers and employees, being guided by strong values and working principles.
The concept of TCM started in 2017. We are payment and technology experts based in Vancouver, Canada with a rich history in financial technology. Through our own experiences and interactions with merchants, software companies, and organizations, we understand the challenges they face with payments. We believe that two of the largest problems in payments are exorbitant fees and a lack of transparency in how payments work. That’s why we launched TCM – to address these issues and become the most customer-centric payment processor on Earth.
TCM brings extensive operational expertise in revenue growth, product development, and finance, positioning us perfectly to achieve our vision of a world where payments are immediate, global, and frictionless. We’ve gained valuable insight from our successes and failures in growing businesses and leading teams, which make us well-equipped to help our customers.
We have put together the strongest set of underlying technology and infrastructure partners to deliver our services. It is proven because it is used by more than 1.1 million customers in over 30 countries, supporting over 60 currencies. We are backed by the fifth-largest commercial bank in North America and one of the world’s most ethical companies. On top of our best-of-breed infrastructure is our world-class customer service, delivering an incredible experience.
However, what truly unites us are our values. We’re building a values-based organization that prioritizes customers and ethical work over everything else. We are here to help the community grow. Our values serve as the foundation for our journey. At TCM, we’re dedicated to revolutionizing the payment industry, one happy customer at a time.
We believe no merchant should be paying a high percentage of all their hard-earned sales to credit card companies. It shouldn’t be complicated or confusing to know how much it costs to accept payments. Credit card processing should be simple and transparent.
We believe that we can make every customer experience meaningful and enjoyable. We believe that people shouldn’t be treated like a number but rather as human beings. We are trying really hard to be something different. Not just words or platitudes. We think there is a better way.
Director
Kalle Radage is a tech entrepreneur and leader focused on SaaS & fintech. He started TCM and Neptune Digital Assets to change the future of finance. Kalle has scaled startups and run large groups in global enterprises and he was also a VC. He strives to build teams and products people love. He has a degree in Computer Science and an MBA.
CEO
Chris Farmer comes from a background in finance and technology sales, marketing and customer success. His previous experience has seen him lead and grow businesses by building a strategy that focuses on customer experience and by sustaining long-term partnerships. Chris has a degree in Psychology and a diploma in Business Management.
CFO
Ben Yua is a TCM board member and partners with the executive team on its long-term strategic plan. Previously, Ben spent time at another payments company as a key member of the senior leadership team. Ben comes from a finance background as a Chartered Professional Accountant and Chartered Accountant.
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TCM is a payment processor in Canada. The TCM name and logo are trademarks of TCM Inc payment processing in Vancouver, Canada. The Interac name and logo are trademarks of Interac Inc Canada. The Visa, MasterCard, and AMEX logos are trademarks of Visa International, MasterCard International Incorporated, and American Express Company. TCM is a Registered Partner/ISO of the Canadian Branch of U.S. Bank National Association.